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FREQUENTLY ASKED QUESTIONS
Questions? We're here to Help
Choosing low vision technology can bring up a lot of questions. Here are answers to some of the questions we hear most often about demonstrations, products, purchasing, and what happens after you choose your equipment.
Common Questions About Advanced Vision
Is the demonstration really free?
Yes. Advanced Vision provides free demonstrations so you can experience different low vision technologies before deciding whether anything is right for you. There is no obligation to purchase anything after the demonstration.
Do I need to know which product I’m interested in?
No. In fact, you don’t need to choose a product before we meet. Tell us what you’re having difficulty seeing or doing, and we can bring different types of low vision technology for you to try.
Where does the demonstration take place?
For individuals and families, demonstrations can take place in your home so you can try the technology in the environment where you’ll actually use it. We can also schedule demonstrations at professional offices, schools, rehabilitation facilities, and other organizations.
What should I have available for the demonstration?
Have some of the things you would like to see more easily nearby. That might include mail, books, medication bottles, photographs, paperwork, hobby materials, or anything else you regularly have difficulty seeing. Trying the technology with your own materials can help you understand how well it may work for you.
Do I have to purchase anything after the demonstration?
No. The purpose of the demonstration is to let you experience different options and determine whether any of them are helpful. There is no pressure or obligation to purchase equipment.
Does insurance cover low vision equipment?
Low vision equipment is typically not covered by insurance. Most purchases are paid directly to Advanced Vision by check or credit card. If you’re unsure about payment or purchasing, we’re happy to discuss the options with you before you make a decision.
What happens after I purchase a product?
Advanced Vision will deliver your equipment, set it up, and provide personal training so you’re comfortable using it. We’ll focus on the features and activities that are most important to you rather than simply leaving you to figure out the equipment on your own.
What if I have questions after I’ve been using my equipment?
You can contact Advanced Vision for help after your purchase. We can answer questions, help with troubleshooting, and work with you to get the most from your equipment. While not every technical issue can be resolved directly by Advanced Vision, we’ll help determine the appropriate next step when additional service is needed.
Does the equipment come with a warranty?
Yes. Manufacturer warranties vary by product. Many Enhanced Vision products include a two-year manufacturer warranty, while some products may have different warranty coverage. We’ll explain the warranty for the specific equipment you’re considering before you purchase.
What areas does Advanced Vision serve?
Advanced Vision serves customers throughout Virginia, excluding Fairfax and Loudoun Counties. Demonstrations for individuals are provided in the customer’s home, and professional demonstrations can be arranged at offices, schools, rehabilitation facilities, and other organizations.
Can a family member contact you for someone else?
Yes. Family members and caregivers are welcome to contact Advanced Vision on behalf of someone who may benefit from low vision technology. You don’t need to know which product they need—start by telling us what they’re having difficulty seeing or doing.
Can a doctor, therapist, or other professional refer someone to Advanced Vision?
Yes. Professionals can refer a patient or client directly to Advanced Vision. We’ll work with the individual or family, provide the demonstration, and handle the process from there. After the demonstration, we’ll follow up with the referring professional about what was tried, what the individual was able to do, and how well the different options worked—even if no equipment is purchased.
Still Have Questions?
We’re happy to answer your questions and help you understand your options. You don’t need to know which product you need before getting in touch.
Prefer to talk? Call 804-822-6868
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